Telegraph Office
Bet West Support
Live chat with our international team 24/7, email at [email protected] and a full help centre with account, deposit and KYC guides.
Get help at Bet West
Player support at Bet West runs on a real human-agent live-chat queue, available 24/7.
Support FAQ
Yes. Live chat runs around the clock, with peak coverage during European and North American business hours and rotating overnight cover for Asia-Pacific and other regions.
We aim to respond within 12 hours for standard queries and within 4 hours for urgent payment matters. Live chat is faster for time-sensitive issues.
Raise it with our support team first. If unresolved, you can escalate to the independent dispute body under our Curacao Master License(Antillephone N.V.). Full escalation steps are in the Terms.
Yes. Contact live chat or email [email protected]. We will close your account and confirm by email. If the closure is for responsible gambling reasons, it is permanent.